Informa Health Care Return Policy


All returns are subject to written authorisation on acceptance from your Informa Healthcare account manager.

Returns willl only be accepted if the books were invoiced during the previous 10 month period and received in the IHC warehouse in a resaleable condition.

Written authorisation must be included and sent with the book/s to:

Book Point Limited
Informa Healthcare Processing
130 Milton Park
Abingdon Oxon,
OX14 4SB

Invoice numbers must be quoted. If not, Informa Healthcare will credit at the earliest recorded invoiced amount for that title.

All returned books must be in good clean resaleable condition without defacing marks, stickers or security devices. We can not guarantee to send back any books that are outside our returns conditions or are deemed as being unacceptable and reserve the right to destroy these without compensation.

Titles must be stocked for a mimimum of three months before being returned for credit. If these conditions are not met Informa Healthcare reserve the right to return any shipment at the bookseller’s cost without credit.

Exceptions
Any imperfect copies (those with production faults) will be accepted without time limit, and postage/carriage costs will be met by the Publisher.

Books sold outside UK, EU and Western Europe are sold on firm sale basis and are not returnable. Books returned to Informa Healthcare by customers outside UK, EU and Western Europe will not be credited or acknowledged and will be destroyed. Informa Healthcare accepts no liability for financial losses incurred by customers who have submitted unauthorised returns.